{"id":353,"date":"2025-10-24T10:31:08","date_gmt":"2025-10-24T08:31:08","guid":{"rendered":"https:\/\/ventes.lasertopoexpress.fr\/?page_id=353"},"modified":"2025-10-29T11:59:58","modified_gmt":"2025-10-29T09:59:58","slug":"livraison-et-retour","status":"publish","type":"page","link":"https:\/\/ventes.lasertopoexpress.fr\/index.php\/livraison-et-retour\/","title":{"rendered":"Livraison et retour"},"content":{"rendered":"\n

Nos partenaires de livraison<\/strong><\/p>\n\n\n\n

Toutes nos commandes sont exp\u00e9di\u00e9es avec Chronopost, un service de transport rapide et s\u00e9curis\u00e9.
Nous proposons deux modes de livraison selon votre pr\u00e9f\u00e9rence :<\/p>\n\n\n\n

Chrono13 \u2013 Livraison \u00e0 domicile J+1 avant 13h<\/p>\n\n\n\n

Toute commande pass\u00e9e avant 12h, du lundi au vendredi, est exp\u00e9di\u00e9e le jour m\u00eame.<\/p>\n\n\n\n

Vous recevez votre colis le lendemain avant 13h (hors week-ends et jours f\u00e9ri\u00e9s).<\/p>\n\n\n\n

Un num\u00e9ro de suivi vous est communiqu\u00e9 d\u00e8s l\u2019exp\u00e9dition pour suivre votre livraison en temps r\u00e9el.<\/p>\n\n\n\n

En cas d\u2019absence, le livreur laisse un avis de passage et votre colis peut \u00eatre retir\u00e9 dans le bureau de poste ou le point de retrait indiqu\u00e9.<\/p>\n\n\n\n

D\u00e9lais et frais de livraison<\/strong><\/p>\n\n\n\n

D\u00e9lais indicatifs : 24 h ouvr\u00e9es \u00e0 compter de la date d\u2019exp\u00e9dition.<\/p>\n\n\n\n

Zones desservies : France m\u00e9tropolitaine uniquement (hors Corse et DOM-TOM, sauf mention contraire).<\/p>\n\n\n\n

Frais de port :<\/p>\n\n\n\n

Chrono13 : Suivant destination<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Suivi de commande<\/strong><\/p>\n\n\n\n

D\u00e8s l\u2019exp\u00e9dition, un e-mail de confirmation contenant votre num\u00e9ro de suivi Chronopost vous est envoy\u00e9.
Vous pouvez suivre votre colis \u00e0 tout moment sur le site : https:\/\/www.chronopost.fr<\/p>\n\n\n\n

Retards ou probl\u00e8mes de livraison<\/strong><\/p>\n\n\n\n

Bien que Chronopost garantisse une livraison rapide, un l\u00e9ger retard peut survenir en cas de conditions exceptionnelles (intemp\u00e9ries, gr\u00e8ve, p\u00e9riodes de forte activit\u00e9, etc.).
En cas de probl\u00e8me, n\u2019h\u00e9sitez pas \u00e0 contacter notre service client \u00e0 contact@lasertopoexpress.fr ou 04 72 39 27 10 \u2014 nous ferons le n\u00e9cessaire pour r\u00e9soudre la situation rapidement.<\/p>\n\n\n\n

R\u00e9ception du colis<\/strong><\/p>\n\n\n\n

Lors de la r\u00e9ception, merci de v\u00e9rifier l\u2019\u00e9tat du colis.
En cas de dommage apparent, notez une r\u00e9serve sur le bon de livraison et contactez-nous dans les 48 heures suivant la r\u00e9ception pour que nous puissions ouvrir une r\u00e9clamation aupr\u00e8s de Chronopost.<\/p>\n\n\n\n

Droit de r\u00e9tractation<\/strong><\/p>\n\n\n\n

Conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur (article L221-18 du Code de la consommation), vous disposez d\u2019un d\u00e9lai de 14 jours calendaires \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 justifier de motif ni \u00e0 payer de p\u00e9nalit\u00e9s.<\/p>\n\n\n\n

Pour exercer ce droit, il vous suffit de nous contacter \u00e0 :
\ud83d\udce7 Contact@lasertopoexpress.fr ou 04 72 39 27 10
en pr\u00e9cisant votre num\u00e9ro de commande et les articles concern\u00e9s.<\/p>\n\n\n\n

Conditions de retour<\/strong><\/p>\n\n\n\n

Les produits doivent \u00eatre non utilis\u00e9s, non port\u00e9s et dans leur emballage d\u2019origine, accompagn\u00e9s de tous les accessoires \u00e9ventuels.<\/p>\n\n\n\n

Tout article retourn\u00e9 incomplet, ab\u00eem\u00e9, endommag\u00e9 ou sali ne pourra pas \u00eatre rembours\u00e9.<\/p>\n\n\n\n

Les retours doivent \u00eatre effectu\u00e9s dans un d\u00e9lai maximum de 14 jours apr\u00e8s communication de votre d\u00e9cision de r\u00e9tractation.<\/p>\n\n\n\n

Proc\u00e9dure de retour<\/strong><\/p>\n\n\n\n

Contactez notre service client pour enregistrer votre demande de retour.<\/p>\n\n\n\n

Nous vous transmettrons les instructions et l\u2019adresse de retour.<\/p>\n\n\n\n

Pr\u00e9parez soigneusement votre colis en y joignant votre num\u00e9ro de commande et\/ou le bon de livraison.<\/p>\n\n\n\n

Exp\u00e9diez votre colis via Chronopost ou le transporteur de votre choix, \u00e0 vos frais (sauf erreur de notre part).<\/p>\n\n\n\n

\ud83d\udca1 Astuce : conservez la preuve de d\u00e9p\u00f4t du colis jusqu\u2019\u00e0 confirmation du remboursement.<\/p>\n\n\n\n

Retour d\u2019un produit d\u00e9fectueux ou erreur de pr\u00e9paration<\/strong><\/p>\n\n\n\n

Si le produit re\u00e7u est endommag\u00e9, d\u00e9fectueux ou ne correspond pas \u00e0 votre commande, merci de nous contacter d\u00e8s r\u00e9ception :
\ud83d\udce7 Contact@lasertopoexpress.fr ou 04 72 39 27 10
Nous prendrons en charge les frais de retour et proc\u00e9derons \u00e0 un \u00e9change ou un remboursement int\u00e9gral, selon votre pr\u00e9f\u00e9rence.<\/p>\n\n\n\n

Remboursements<\/strong><\/p>\n\n\n\n

Le remboursement est effectu\u00e9 dans un d\u00e9lai maximum de 14 jours \u00e0 compter de la r\u00e9ception et de la v\u00e9rification de votre colis retour.<\/p>\n\n\n\n

Le remboursement s\u2019effectue via le m\u00eame moyen de paiement utilis\u00e9 lors de la commande.<\/p>\n\n\n\n

En cas d\u2019avoir ou de bon d\u2019achat, celui-ci est valable 12 mois \u00e0 compter de sa date d\u2019\u00e9mission.<\/p>\n","protected":false},"excerpt":{"rendered":"

Nos partenaires de livraison Toutes nos commandes sont exp\u00e9di\u00e9es avec Chronopost, un service de transport rapide et s\u00e9curis\u00e9.Nous proposons deux […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-353","page","type-page","status-publish","hentry"],"yoast_head":"\nLivraison et retour - 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